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You Said / We Did: Improving Digital Communications for SYPA Members
10/06/2025
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In December 2024, we invited members to share their views through our Digital Communications Survey – and 1,808 members responded. Thank you to everyone who took the time to share their experiences and ideas.
To make sure the results reflect all types of SYPA members fairly, we weighted the responses to balance the higher number of replies from pensioners with the total membership split across active, deferred, and retired members.
What You Told Us
You gave us valuable feedback on how we communicate with you digitally – what’s working, what could be improved, and what you'd like to see more of. Some clear themes emerged:
• The website needs to be easier to navigate.
• Members want clearer communication about pension benefits.
• Many of you value email and want it to be our primary method of contact.
• There's growing demand for accessible pension education across a range of formats.
• Some members still want or need printed options, so flexibility matters.
What We’re Doing
Your feedback has helped shape our Communications and Engagement Strategy through to 2028. We've created a detailed action plan based on what you told us, and work is already underway.
Here's a snapshot of what we’re doing:
✅ Improving Access to Pension Information
• We're redesigning our website to improve speed and navigation.
• We’ve already added pop-up messages to MyPension to help you access key documents like your Annual Benefit Statement.
• We’re simplifying login processes and boosting awareness of our FAQs, video guides, and support options.
✅ Enhancing How We Communicate
• Email will be our main response method, where possible.
• We'll continue to offer paper documents for those who prefer them. (on request from members)
• Our newsletters will include more helpful content – such as pension updates, retirement tips, and tax information.
✅ Expanding Education and Support
• We'll continue offering live and recorded pension webinars.
• New members now receive details about our “Understanding Your Pension” sessions straight away.
• More step-by-step guidance and tailored content will be added to help members nearing retirement.
✅ Strengthening Digital & Social Media Engagement
• A new young members' newsletter is in the works.
• We’re enhancing our tools like the pension calculator/forecasts and retirement access checklist.
• We’ll be sharing more bite-sized videos and Q&As through social media.
✅ Listening to You
• We’ve introduced feedback surveys after calls, emails, and retirement journeys.
• A bulk reminder email is planned for members who haven’t accessed their statements.
• Digital communication surveys will now run every 2.5 years.
Read More About Our Plans
To see the full summary of member feedback and our detailed three-year action plan, take a look at our updated 2025-2028 Consultation Communications and Engagement Strategy on our website here.
Thank you again to everyone who took part in the survey. Your views are helping us build better, clearer, and more accessible communication for all SYPA members.
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Our Offices will be closed over the Bank Holiday
22/05/2025
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Our office will be closed on Monday 26th May for the bank holiday, reopening on Tuesday 27th May at 9.30 am.
You can still access your mypension accounts online.
Have a safe Bank Holiday!
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Link for tonight's online session on Understanding your LGPS Pension
15/05/2025
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Here is the link for tonight's online session all about Understanding your LGPS pension: https://vimeo.com/event/4829328
If you haven't joined us for one of our Vimeo sessions before read on for a short guide on how to register for a free account.
You will need to register for a free Vimeo account first so please give yourself time to do this before the session starts.
Follow our 5 easy steps below to get started:
- You will need to either click the link for the event on the email we have previously sent inviting you to the session, and you will get a log in / sign up pop up or click here: https://vimeo.com/ and use the grey ‘join’ button in the top right of the screen.
- From here you can register by entering your name, email address and then you will set a password which must be at least 8 characters long and contain at least one number and one symbol. For example: password9!
- It will then log you in, if you accessed through the link for the session, you will be ready to go on the right screen.
- If not, you will need to find that link on your emails and then you may need to log in again using your new Vimeo account details.
- You will then see the screen that will show the presentation. If that chat box isn’t already open, click on the ‘chat’ icon on the right hand side of the screen to open up the chat box to ask any questions you may have during the presentation.
If you’re unable to attend or miss out this time, don’t worry—further sessions will be available later this year, so keep an eye out for future announcements! We will also upload the recording next week to the website.
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SYPA allocates $100m dollars to J.P. Morgan Asset Management’s timberland advisory business as part of their Net Zero journey
09/05/2025
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South Yorkshire Pensions Authority (SYPA) continues to demonstrate their commitment to their journey to Net Zero by 2030 by increasing their natural capital investment portfolio with another forestry addition.
Their latest investment sees the South Yorkshire Pension Fund allocate $100m (around £80m) to Campbell Global, a J.P. Morgan Asset Management company, as part of their asset backed forestry strategy, which aims to contribute to lower emissions while supporting biodiversity and delivering diversified and attractive long-term risk-adjusted returns for investors.
Campbell Global is a leading global investment advisor based in Portland, Oregon. They have nearly four decades of experience in forestland investment advisory services and value creation. As of December 31, 2024, Campbell Global has provided- investment advisory and forest management services for over 5.7 million acres (2.3 million hectares) worldwide for pension funds, foundations, and other institutional investors since its inception.
Campbell Global pursues a real assets strategy that provides diversified exposure to high-quality forestlands in select global jurisdictions, while targeting a carbon negative outcome by seeking long-term investments and projects anticipated to sequester carbon, generate instruments representing greenhouse gas (“GHG”) reduction or removal of one metric tonne of carbon dioxide (“CO2”) or CO2 equivalent as independently verified in accordance with a relevant carbon standard, and provide other environmental benefits.
George Graham, director, South Yorkshire Pensions Authority, said:
"Forestry plays a vital role in our natural capital allocation as outlined in our Investment Strategy. It provides a resilient and diversified source of returns, aiding our journey to net zero and our initiatives to combat climate change and support biodiversity, which our pension scheme members highly value. Campbell Global, a leading global investment advisor specialising in timberland investments, is a pioneer in this field with decades of expertise in forestry assets. This makes the strategy an ideal choice for South Yorkshire Pension Fund."
John Gilleland, Chief Executive Officer of Campbell Global, said:
“We’re very pleased to leverage our extensive experience in global timberland management to support SYPA’s commitment to sustainable forestry practices. Our focus is on creating income and value appreciation while contributing positive to climate solutions. Beyond financial attributes, our work in the forests includes carbon sequestration, water conservation, and the enhancement of biodiversity and habitats.”
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Link for tonight's mypension online session for deferred members
07/05/2025
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Here is the link to access the session for deferred members on how to use your mypension account: https://vimeo.com/event/4829317
Read on for steps on how to set up your vimeo account if this is your first online session with us!
You will need to register for a free Vimeo account first so please give yourself time to do this before the session starts.
Follow our 5 easy steps below to get started:
- You will need to either click the link for the event on the email we have previously sent inviting you to the session, and you will get a log in / sign up pop up or click here: https://vimeo.com/ and use the grey ‘join’ button in the top right of the screen.
- From here you can register by entering your name, email address and then you will set a password which must be at least 8 characters long and contain at least one number and one symbol. For example: password9!
- It will then log you in, if you accessed through the link for the session, you will be ready to go on the right screen.
- If not, you will need to find that link on your emails and then you may need to log in again using your new Vimeo account details.
- You will then see the screen that will show the presentation. If that chat box isn’t already open, click on the ‘chat’ icon on the right hand side of the screen to open up the chat box to ask any questions you may have during the presentation.
If you’re unable to attend or miss out this time, don’t worry—further sessions will be available later this year, so keep an eye out for future announcements! We will also upload the recording next week to the website.
read article »
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