Publications Annual reports and accounts Booklets
Customer charter Newsletters
Our suite of scheme booklets are available for download below. Here you will find the introductory scheme guide relevant to new members and existing members looking for general scheme information and a number of individual guides that describe the various benefits and options the scheme has to offer. Printed versions of these booklets are available on Request »
This booklet covers: refund of contributions, increasing membership, preserved benefits, transfer of pension rights and deferred decision.
A brief guide that covers who can join, retirement benefits and protection for your family.
This booklet gives a short description of the conditions of membership and main scheme benefits that apply under the LGPS.
This booklet is for members new to the scheme and has been produced in an 'easy read' format. It has been produced in conjunction with a company called 'Speakup Self Advocacy' who specialise in making written information easier to understand, particularly for anyone who may have learning difficulties.
This booklet is for people who have had a conversation or a meeting about AVCs. It is a further chance to consider the information they have been provided with in order to be able to make the decision that is most suitable to them when considering paying AVCs.
This charter gives details of SYPA Customer Charter for it's current scheme members. It will tell you how you can contact us, how we will respond, how we will process your enquiries, what our key service standards are, what to do if you have a complaint or are unhappy with our servie.