Customer charter

As a public sector pension scheme administrator we are very much aware of the need for efficiency and the need to strive for value for money in all the services we provide. We are also very aware of the fact that we are dealing with people and that we provide our services in a courteous, helpful and professional manner. Our promise to you on all these issues is contained in our customer charters. Simply click on the charter applicable to you from the list below.

    File Date Size  
Customer charter for preserved benefit members 09/02/2017 640 K DOWNLOAD
Customer charter for pensioner members 09/02/2017 778 K DOWNLOAD
Customer charter for current members 09/02/2017 758 K DOWNLOAD
Customer charter for councillors 06/11/2015 584 K DOWNLOAD
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