Employer Services

The Support and Engagement Team is dedicated to providing support to potential new employers and existing employers in the scheme.

The team are:
Charlie Bramald Support and Engagement Team Manager
Lisa Clarkson Technical and Training Officer
Katherine Morrison Technical and Training Officer
Vickie Burtoft Engagement Officer
Elaine Sullivan Engagement Officer
Pat Knowles Technical Support


Please find below our contact details and a brief explanation of the type of query you can raise and ensure your query is directed to the correct department:

Becoming a new SYPA employer and employer responsibilities, please direct your queries to Support

Employer Support, Engagement, Ill Health queries and arranging Training, please direct your enquiry to Engagement

Enquiries relating to an individual scheme member, please direct your enquiry to Customer Services

Queries regarding Direct Debits, please direct your enquiry to Direct Debits

System and Software enquiries, this includes issues with being locked out of the system, creating and amending systems profiles and dealing with process problems please direct your queries to ICT