We are delighted to announce that having recently been assessed in accordance with the guidelines provided by the Cabinet Office, for Customer Service excellence, the assessor was satisfied beyond any doubt that we meet the requirements of the standard for a further three years, subject to the mandatory reviews each year.
The Customer Service Excellence Award recognises organisations that provide first-rate customer service and provides a tool for driving customer-focused improvements. It is made up of 57 elements within 5 key areas and I am pleased to report that we achieved full compliance in each element:
The Culture of the Organisation
Information and Access
Timeliness and Quality of Service
The assessor commented that this is a significant achievement for the Authority as it has been through a challenging few years, yet has managed to continue delivering high quality services.
View the full report
Combined P60 and April Payslips will commence posting 2nd class today!
We are currently in the process of an office move round which is affecting some of the phone lines. If you’re unable to get through on the extension you are calling please ring our admin team on 01226 772923 and we will ensure a member of staff takes your call.
We would like to apologise for any inconvenience this may cause.
Did you know about the 50/50 section of the Scheme?
The Scheme Advisory Board (SAB), as part of the cost management process, is looking to ascertain the reason for the low take up of the 50/50 section, and tasked the LGPC Secretariat to produce an online survey.
The survey, which will take around 30 seconds to complete, can be found on the LGPS member website following the link below.
Your input with completing the survey would be greatly appreciated.