SYPA News

Latest news within the Authority and the LGPS. Please note: some articles will require Adobe PDF reader.

 
Pensions Authority Meeting

The next Pensions Authority meeting is Thursday 15th June 2017. The meeting starts at 10.15 am and is available to view through a live webcast
 
Date 08/06/2017    


Customer Service Excellence

We are delighted to announce that having recently been assessed in accordance with the guidelines provided by the Cabinet Office, for Customer Service excellence, the assessor was satisfied beyond any doubt that we meet the requirements of the standard for a further three years, subject to the mandatory reviews each year.    

 

The Customer Service Excellence Award recognises organisations that provide first-rate customer service and provides a tool for driving customer-focused improvements. It is made up of 57 elements within 5 key areas and I am pleased to report that we achieved full compliance in each element:

 

Customer Insight

The Culture of the Organisation

Information and Access

Delivery

Timeliness and Quality of Service

 

The assessor commented that this is a significant achievement for the Authority as it has been through a challenging few years, yet has managed to continue delivering high quality services.

 

View the full report


 
Date 01/05/2017    


P60/Payslips

 

Combined P60 and April Payslips will commence posting 2nd class today!


 
Date 25/04/2017    


Phone Lines

We are currently in the process of an office move round which is affecting some of the phone lines. If you’re unable to get through on the extension you are calling please ring our admin team on 01226 772923 and we will ensure a member of staff takes your call.

 

We would like to apologise for any inconvenience this may cause.


 
Date 13/04/2017    


50/50 Section – Survey

Did you know about the 50/50 section of the Scheme?

 

The Scheme Advisory Board (SAB), as part of the cost management process, is looking to ascertain the reason for the low take up of the 50/50 section, and tasked the LGPC Secretariat to produce an online survey.

 

The survey, which will take around 30 seconds to complete, can be found on the LGPS member website following the link below.

 

 www.lgpsmember.org

 

Your input with completing the survey would be greatly appreciated.

 

 

Many Thanks  


 
Date 12/04/2017