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Our Customer Charter

Learn more about our Our Customer Charter and the standards you should expect

Our Customer Charter

We want to make sure our customers receive a good quality service and we set out the standards of service you should expect in separate customer charters for

  • Active Member who are contributing to the scheme
  • Deferred Members who are no longer contributing but have not yet retired
  • Pensioners

We also have regular assessments of how focussed we are on meeting the needs of our customers from Customer Service Excellence and you can download their latest assessment

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    File Date Size  
Customer Charter - current members 06/12/2022 993 K DOWNLOAD
Customer Charter - pensioner members 06/12/2022 916 K DOWNLOAD
Customer Charter - deferred members 06/12/2022 611 K DOWNLOAD
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Oakwell House,
2 Beevor Court,
Pontefract Road,
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