Online Appointments

We use Microsoft Teams for online appointments, which means you can speak to a member of staff from home without needing to travel.

Microsoft Teams is a secure platform from Microsoft that enables effective communication from any location and a variety of devices. Video calls with SYPA are confidential and cannot be accessed by a 3rd party. The facility is free to use; subject to any applicable internet/data charges.

What do I need to be able to do a Video Appointment?

You will need good Internet access, using a web browser via a computer or mobile device, which has a working camera and microphone.

How do I make a video appointment?

Please use the calendar and booking system on the link below. Once your date and time has been confirmed you will receive a separate email containing a link to the Teams Meeting. You can join the meeting as a ‘guest’ or sign up for a free Teams account.

Face to Face Appointments

Please use the calendar and booking system on the link below. Once your date and time has been confirmed you will receive a confirmation email.

Appointment Notes

If you have requested an appointment, our staff may contact you ahead of the booking to check if it’s an appointment you require or whether we can resolve your enquiry more effectively by phone/email or by sending you the information you require.

All appointments are set for a duration of one hour but most enquiries can be resolved much quicker. Please note that for the sake of others using this service staff cannot allow appointments to over-run their allotted time. In the unlikely event your appointment session runs out of time but you have more queries you will be offered a return call to complete your business.

If for any reason you do not have your retirement forms and this is the reason for your appointment then please contact us on 0300 303 6160

Please note:
• When booking your appointment, that we require at least 7 days’ notice for our staff to prepare for the appointment.

• You will receive an email notification upon booking and also a reminder 1 day prior to your Appointment. Separately you will receive joining instructions for the video call.

If you need to contact us regarding your appointment or if you need to cancel your appointment, please get in touch on 0300 303 6160.