Our Customer Charter

Learn more about our Our Customer Charter and the standards you should expect

Our Customer Charter

We want to make sure our customers receive a good quality service and we set out the standards of service you should expect in separate customer charters for

  • Active Member who are contributing to the scheme
  • Deferred Members who are no longer contributing but have not yet retired
  • Pensioners

We also have regular assessments of how focussed we are on meeting the needs of our customers from Customer Service Excellence and you can download their latest assessment

Sort by 
< BACK 1 of 1 NEXT >
    File Date Size  
Customer Charter - current members 19/01/2022 1099 K DOWNLOAD
Customer Charter - pensioner members 19/01/2022 1002 K DOWNLOAD
Customer Charter - preserved benefit 19/01/2022 700 K DOWNLOAD
< BACK  1 of 1  NEXT >
  • Back to top