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Our Customer Charter

Learn more about our Our Customer Charter and the standards you should expect

Our Customer Charter

We want to make sure our customers receive a good quality service and we set out the standards of service you should expect in separate customer charters for

  • Active Member who are contributing to the scheme
  • Deferred Members who are no longer contributing but have not yet retired
  • Pensioners

We also have regular assessments of how focussed we are on meeting the needs of our customers from Customer Service Excellence and you can download their latest assessment

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    File Date Size  
Customer Charter - current members 19/01/2022 1099 K DOWNLOAD
Customer Charter - pensioner members 19/01/2022 1002 K DOWNLOAD
Customer Charter - preserved benefit 19/01/2022 700 K DOWNLOAD
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