mypension support

You may also use this form to contact us for any other enquiries relating to the mypension service only (e.g. using mypension, logging in etc).

If you already have access to the mypension service, you can send us secure messages via the mypension portal once logged in.

For non-mypension support (or specific enquiries about your actual pension or service etc) please use the general enquiry form.

mypension telephone support is only available during normal office hours 8.30 - 5.00 Monday-Thursday and 8.30 - 4.30 on Fridays. Any enquiries made outside of these times will be answered as soon as possible.


Prior to contacting us, please note the following:

  • Your username could be your email address and is not case sensitive (although on the latest version of mypension (post 24/04/2019) you can change your username to be anything.
  • Passwords and security answers are case sensitive and you are allowed – 5 attempts.
  • Members can now reset ALL their own security details.
  • If your account is locked, it will be unlocked automatically after approximately 40 mins.


For further help, we also have an FAQ section on the mypension site.