(CHECK THAT THERE ARE THE SAME NUMBER OF LINES AS EMPLOYERS)
At this stage there should be the same number of lines as there are employers on the upload. If the process is for the upload of a single employer and more than one line exists then check the employer code first on the left-hand side, if the code does not match the expected employer code for one of these lines, then a member on the upload will have the wrong code entered and this will need to be changed on the upload spreadsheet and re-uploaded. In this instance, please contact SYPA for a new upload process.
If you have more than one line with the same employer code this could be caused by the process having been rolled back and then moved forwards again between Stage 4 and Stage 3. In this instance SYPA should be contacted for a new upload process as well. Please ensure that any errors are cleared before reaching Stage 4 to prevent the need to roll back at this step. Seeing the red cross at Stage 4 is normal as this should persist until each line has been saved and validated, at which point it will become a green tick.
If a bulk process is being uploaded with several different employers on a single file, then a line should exist for each location and should be designated the correct employer code for that location. Check that this is the case and then go into each line remembering to save and validate each one individually before moving forward to the next stage.